Every Friday, we prepare for you a short digest with news covering subjects related to employee engagement, collaboration, organizational culture, knowledge sharing, leadership and the future of work.
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Here’s this week’s brief:
Acquiring collaborative software…
…is not enough for an organization to call itself collaborative. On the other side, adopting a new set of modern collaborative values within us unlocks the great potential in these tools – in other words, we should meet technology halfway. Dion Hinchcliffe believes we should first change and improve ourselves, and then the way we work together, as collaboration is a mindset and set of skills. Read his latest ZDNet article, How much can technology actually improve collaboration? to learn more.
The pressure of enhancing…
…enterprise networking can be eased if you follow few simple steps, Nigel Williams believes. First of all, tools should be quick to implement and understand. Then, explaining to the future users why a specific tool is better than previous alternatives will help with the adoption. And don’t just think in terms of ROI, think in terms of both quantitative and qualitative benefits. Read Nigel’s Take the Work out of Your Enterprise Networking article in CMSWire to learn how to captivate your audience.
There are 9 capabilities that…
…are important for knowledge work in general and collaboration efforts in particular, according to Oscar Berg. These nine capabilities form his framework for reducing a lot of waste in knowledge work and enable people to work smarter together and here they are: Sharing, Coordinating, Finding People and Expertise, Finding Information, Communicating, Networking, Becoming Aware, Co-creating and Meeting. Read Oscar’s Introducing – The Digital Collaboration Canvas blog post to find out more.
Self-service provides a win-win…
…by giving customers the answers they need in a format they prefer, and by saving companies money by deflecting calls away from agents. Self-service also includes searchable knowledge bases that allow users to select and refine some of the information resources (e.g., “how-to” articles) used by their customer service employees, and make them available to customers. So finding ways for capturing and centralize knowledge in order to easier communicate it should be a main focus for each company. If you’d like to read more about self-service systems, check the latest study from the online resource hub for Help Desks, Software Advice, Developments in Customer Service Software, 1990s to 2015: Lessons for SMB Buyers IndustryView.
Here’s a leadership lesson…
…from the animal kingdom: baboon looks at the alpha male of the group every 20 to 30 seconds for guidance according to a study published by anthropologist Lionel Tiger. Employees who have bosses who ensure top-down support are 55 percent more engaged, and have scored 72 percent higher in well being. Also, they are 77 percent more satisfied at work and less likely to leave the company. With the help of digital technology, it’s easier than ever to pass down your knowledge, to openly collaborate and help the people around you grow – i.e. being a leader. Read our latest blog post Ensure Top-Down Support. What Transforms a Boss Into a True Leader to learn more.
Happy Knowledge Sharing!
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