We’ve talked before about knowledge sharing challenges and how to overcome them in order to convert all the raw data you have at your disposal into digestible, easy to find, easy to access information for everyone in your company.
From a manager’s perspective, there are several challenges you have to deal with: making it easy for employees to find the information they are looking for, managing community engagement, encouraging people to share their knowledge, facilitating collaboration among team members and different teams, measuring knowledge contribution and rewarding active users – to name a few.
Quandora Question & Answer helps solve all of the above, now also in the form of a mobile app for iOS. Let’s take a look at how to download the app, and its features.
iOS guide for downloading the ‘Quandora Question & Answer’ mobile app
Step 1: Go to App Store and in the search field type Quandora:
Now click on the „Get” button in order to download the app to your phone.
(In my case we can see a cloud icon next to it because the app was already downloaded to my phone).
Step 2: Find the downloaded app on your phone and click on it in order to open it:
Step 3: Once you open the app, you will be asked to enter your domain name (note that “.quandora.com” is pre-filled):
Step 4: Once you enter the domain name, the login screen will open. Log in using the provider that you use from the desktop version as well.
Step 5: Once you enter your credentials correctly, you will already have access to your Quandora domain, through the mobile app:
iOS guide for using the Quandora mobile app
1. Browsing
1a) Navigate through knowledge bases: click on the name of the knowledge base from the top bar. To open the list of all knowledge bases, click on the knowledge base you want to browse:
1b) By default, questions are listed by newest. You can change the order by clicking on the sorting icon next to the name of the knowledge base:
1c) One other way to navigate through the questions within a knowledge base is by tag. The tags are listed under the top bar and above the list of questions. To see all tags, scroll horizontally on the tags.
To see the questions under a tag, click on a tag. Once you do that, the tag you clicked on will have an enhanced color. To get back to the full list, you need to deselect the tag by clicking again on it:
1d) You can also browse questions by directly searching. To search, click on the eyeglass icon in the right corner of the top bar:
Once you do that, a field will open where you can start typing your text. To perform the search, click on the “return” key from your keyboard:
Once you click on “return”, a screen with the search results will open. To get back to the original questions list, click on the arrow situated in the left upper corner:
2. Ask a question
In order to post a question, click on the “+” button from the right bottom corner:
This action will open a form where you can add the question title, the question content, and tags:
3. Add an answer to a question
Open the question’s page by clicking on it. You will notice at the bottom of the screen a field with the input “Write an answer”. Click on it in order to start typing your answer and then click “Post”:
4. Delete/ edit your answer. Comment to/ upvote an answer
Click on the 3 dots menu next to the answer and select “Edit” or “Delete”, according to the action you’d like to take:
From the same 3 dots menu, you can also comment on an answer (by clicking on “Reply”) or vote for the answer if it is not yours (by clicking on “Upvote”).
5. Add a comment to a question
Open the question’s page by clicking on it. Scroll down to the comments section. You’ll see a text saying “Write a comment”. Click on it in order to start typing your comment and then click “Post”:
6. Upvote a question
To upvote a question, click on the upward arrow under the question, where the number of votes is shown. You can do that from the listing or from the questions’ page:
Conclusion
Nowadays employees want and expect easy access to all the information they need. By putting everything together into a dedicated knowledge base, you will open the door to improved customer service, greater productivity, and efficiency.
A knowledge sharing platform makes it easier for employees to add content and generate an in-depth database of intrinsic knowledge. Collaborating will be easier, and managers can quickly see who the top contributors are and use analytics to check if their teams are achieving their goals.
Whether your team is under the same roof or works remotely, good team communication is essential to the success of your company. Quandora brings that, and more, now at your fingertips – through the new mobile app.
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