The wise man known under the name Dr. House once said:
“Just because you don’t know what the right answer is […] doesn’t make your answer right or even okay. It’s much simpler than that. It’s just plain wrong.”
Yep, right answers aren’t easy to find. As providers of a product that helps organizations capture, centralize and communicate answers that are vital for their business, we thought we’d focus for a while on a question ourselves. That is, what exactly do various people ask on Quandora?
Announcing an upcoming series of blog posts that will inspire your question asking. We’re going to write about questions the people in different roles in an organization might find helpful or popular.
Take a second to think about the last important question you asked a co-worker – a question regarding some information you needed to know before you could do a task.
What was the question?
And were the answers helpful?
There are questions, gating questions, that inhibit or interrupt work as long as they’re unanswered because the answers contain vital information.
And on the other side of the coin, what is a question you get asked often at work, where the repeated asking interrupts your productivity? We could call them resource-draining questions, because the person being asked is burdened by having to repeatedly answer. They’re just as important to document as the gating questions because they keep coming up and must be of huge value to a certain group (e.g. new hires).
For this series, we’re looking for good examples of common questions or question types from your particular role/department, specifically:
We’ll write a different, brief post on each functional area/department.
It’s important to note that setting up knowledge bases by function is only one way to do it. Another useful way is by project, such as a new product launch, where the knowledge base is made available to cross functional team members. A third way is by the type of question, such as cultural or orientation/scheduling questions.
If you can share questions or question types you find helpful or popular in your organization, we’d love to pass them on in this series. Please email us at firstname.lastname@example.org and let us know for which functional role your questions are helpful. Thanks!