Every Friday, we prepare for you a short digest with news covering subjects related to employee engagement, collaboration, organizational culture, knowledge sharing, leadership and the future of work.
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Here’s this week’s brief:
The purpose of knowledge management…
…(KM) has been long debated by knowledge managers. “What exactly is it? Why are we doing it? Is it about collaboration or about capturing what we know? Is it about sharing what we know?”. Andrew Pope attended a few KM conferences this year and despite the odd case study on tool adoption — and who can resist these? — what really stood out were the references to the customer. That’s why he believes that the essential tool for meeting customer needs it’s our knowledge diversity. “Understanding our customer’s needs can no longer be relegated to a small number of frontline people. As an organization, we need to react quicker and more innovatively than ever before. And it’s the collective knowledge of our workforce that can provide the answers.”. Read Andrew’s article Turn Knowledge Management Inside Out: Bring in the Customer Perspective for CMSWire to learn more.
Think awesome employee experiences are…
…just a “nice-to-have?” Think again — A Gallup “State of the Global Workforce” study reports that 80% of employees are disengaged at work, resulting in more than half a trillion dollars in lost productivity. The business value of seamless collaboration is well-recognized by many business leaders, managers, and employees, but many current systems fall short, as many large company still utilize legacy, on-premise collaboration systems. As a result, collaboration platforms that embrace ecosystems are communities are on the rise as the solution for businesses looking to connect their employees in a more transparent, logical, and consistent way. When employees are connected to the right resources and individuals they need to get work done in a community, they can be more productive. Read 12 Ways to Engage Every Employee by Salesforce’s Emily Stanford for Business2Community to get more tips.
The most powerful applications of social…
…technologies in the global economy are largely untapped. By using social technologies, companies can raise the productivity of knowledge workers by 20 to 25 percent, a report by McKinsey Global Institute from 2012 shows. The amount of value individual companies can capture from social technologies varies widely by industry, as do the sources of value. Companies that have a high proportion of interaction workers can realize tremendous productivity improvements through faster internal communication and smoother collaboration. To reap the full benefit of social technologies, organizations must transform their structures, processes, and cultures: they will need to become more open and nonhierarchical and to create a culture of trust. Ultimately, the power of social technologies hinges on the full and enthusiastic participation of employees who are not afraid to share their thoughts and trust that their contributions will be respected. Get their report The social economy: Unlocking value and productivity through social technologies for full info.
Companies should facilitate the…
…networks that keep employees engaged for life. Any company can optimize the shared learning from the tours of duty, by having an aptly designed enterprise social-enabled intranet, according to Enterprise Strategies founder and managing director, Andy Jankowski: “The last thing you or your employees want after a successful tour is the loss of that shared experience. Enterprise social networks allow for key collaborations to happen digitally — in a format that is stored, searchable, findable and reusable. These networks provide the needed glue and context for meaningful and efficient knowledge sharing and engagement. As well, these networks can extend beyond the company firewall, and thus maintain and grow networks of current and past employees who share a common experience that can often continue to contribute to the company.”. Read How Employers And Employees Collaborate To Create Better Work by Kare Anderson for Forbes to get more on the this topic.
There is no doubt that the digital…
…revolution is here to stay. The C-suite and board of directors increasingly sees digital as a top priority across all lines of business. In fact, more organizations have enterprise-wide digital strategies, up to 35% this year from 27% last year, according to the Harvey Nash/KPMG 2016 CIO Survey, The Creative CIO. But who is the “boss” of this digital transformation? Marc Snyder, managing director and head of KPMG’s CIO Advisory Global Centre of Excellence, maintains there isn’t any individual who serves as a “boss” when it comes to digital transformation. However, The Creative CIO makes it clear the CIO can and should take the lead in what needs to be a collaborative effort across the entire organization. “Digital transformation is really about business transformation — that is the real value,” he says. “Therefore, it’s about a joint set of initiatives requiring collaboration for which the CIO should be prepared to have a leadership role.”. Read Who’s The Digital Transformation Boss, and Why Should it be the CIO? by KPMG for CIO to learn more.
Happy Knowledge Sharing!
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