Bringing new employees into your organization is a big deal, but it’s important to remember that the first few weeks of work set the tone of the relationship you’ll have with your new hires. In an ideal world, we’d all be able to invest hours upon hours training these new workers on the “ins and outs” of company policies, work procedures and cultural expectations.
Unfortunately, though, most of the managers saddled with these onboarding responsibilities have far too much on their plates otherwise to do a thorough job carrying out new employee training. Really, in today’s overly-busy, overly-productive business environment, this isn’t anybody’s fault – but it does leave new workers at a disadvantage. New employees who aren’t appropriately trained are less likely to meet work standards and less likely to experience on-the-job satisfaction, potentially setting these workers up for failure through no fault of their own.
With this in mind, anything you can do to create an effective onboarding program that minimizes the strain on managers and other staff members will go a long way towards ensuring overall employee satisfaction. If you can’t free up the man hours to put together a thorough mentorship and training program, consider the different ways that an Enterprise Q&A program like Quandora can help to achieve the same ultimate goals.
Using Enterprise Q&A systems to convey company policies
All new hires have questions. Just remember back to any new job you’ve ever started and think about how often you needed clarification – whether on the specifics of your job assignments or on something as simple as what really passes for acceptable work wear on Casual Friday.
If you aren’t able to spare the staffing hours needed to answer new hire questions in real time, try to codify as much of this information as possible in an Enterprise Q&A system. Programs like Quandora can be set up to store information on everything from job descriptions to corporate policies and more, creating a reference database that new employees can use to get the answers they need, as quickly as possible.
Of course, the downside to using Enterprise Q&A systems in this way is that there’s an upfront time commitment required to generate both the questions and answers that will be most helpful to new hires. However, keep in mind that this information only needs to be set up once. After that, it can be used to educate as many new hires as your company brings in, with little to no additional effort.
Encouraging new hires to ask questions using Enterprise Q&A systems
As a new employee, have you ever experienced the feeling that asking questions about your newfound responsibilities is somehow getting in the way of your boss’s busy schedule and responsibilities? If not, count yourself lucky, as it’s a surprisingly common sentiment against new workers. Even organizations that make a concerted effort to properly onboard employees sometimes fail to recognize that new hires need support throughout their first few months – not their first few days – on the job.
To ensure that these feelings don’t prevent new hires from seeking out the information they need to complete their jobs successfully, encourage your new workers to use your company’s Enterprise Q&A system as a way to ask questions. Not only is this less intimidating for some employees than seeking out answers face-to-face, it also allows managers and other employee supervisors to answer questions on their own time – when it doesn’t interfere with their existing responsibilities.
However, if you do decide to go this direction when it comes to carrying out employee training, you’ll need to ensure that all of the necessary parties are on board and treat questions posed via Enterprise Q&A system with the same urgency and importance as they’d regard face-to-face queries. Really, there almost nothing more frustrating for new employees than to be given a system in which to ask important questions, only to have these same workers wait weeks upon weeks for a response!
Assuming you’re able to muster up the necessary levels of participation, Enterprise Q&A systems can be a great way to minimize the onboarding burden placed on already-busy managers, while still giving new hires access to the information they need to be successful. If you’ve struggled in the past to bring new workers up to speed quickly, consider adding this popular new tool type to your employee training arsenal!